Refund policy
At DEEJAIBOX, we want you to be happy with every order. Please read our policy carefully before purchasing.
Food & Perishable Items (Non-Returnable)
Due to the nature of our products, food items, edible goods, and perishable products cannot be returned or refunded once dispatched — this includes all items from our Variety Box Sets, Value Pack Collection, and Create Your Gift (DIY) range.
This does not affect your statutory rights.
Damaged or Incorrect Items
If your order arrives damaged, defective, or contains incorrect items, please contact us within 14 days of receiving your order:
- Email deejaibox@gmail.com
- Include your order number and clear photos of the damaged or incorrect items
We will resolve the issue by sending a replacement product or issuing a store voucher — whichever you prefer.
EU Customers — 14-Day Cooling-Off Period
If you are located in the European Union, you have the right to cancel your order within 14 days of receipt for any reason, provided the items are non-perishable, unopened, unused, and in original packaging. Perishable food products are exempt from this right under EU consumer law.
To initiate a cancellation, contact us at deejaibox@gmail.com before returning any item.
Order Cancellations
Orders can be cancelled within 12 hours of placement, before dispatch. Once an order has been dispatched, it cannot be cancelled. Please contact us immediately at deejaibox@gmail.com if you need to cancel.
Questions?
Contact us at deejaibox@gmail.com — we respond within 1–2 business days.