💬 Got Questions?
FAQ | DEE JAI BOX
Everything you need to know about DEEJAIBOX — answered.
🛒 Our Products
We offer three product lines:
Variety Box Sets — hand-curated boxes of authentic Thai food, snacks & cultural treasures.
Value Pack Collection — cook-at-home Thai meal kits (Thai Curry, Pad Thai, Tom Yum & more).
Create Your Gift (DIY Box) — mix and match individual Thai food items to build your own custom box.
Variety Box Sets — hand-curated boxes of authentic Thai food, snacks & cultural treasures.
Value Pack Collection — cook-at-home Thai meal kits (Thai Curry, Pad Thai, Tom Yum & more).
Create Your Gift (DIY Box) — mix and match individual Thai food items to build your own custom box.
Visit our Create Your Gift page and pick your favourite Thai food items — curry pastes, cook kits, sauces and more. Add as many as you like, then add them all to cart at once. It's the perfect way to build a personalised Thai gift box!
100%. Our team is based in Bangkok and we personally source every product directly from Thai producers and local brands. We never use middlemen — what you receive is the real deal, straight from Thailand.
Yes! Our Monthly Subscription plans deliver a curated Thai box straight to your door every month — Standard ($69), Mid ($99), or Premium ($139). No long-term commitment, cancel anytime from your account.
📦 Shipping & Delivery
We ship to 34+ countries including Australia, Canada, France, Germany, Hong Kong, India, Indonesia, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, UAE, UK, USA, and more. If your country isn't listed at checkout, please contact us.
We ship from Bangkok, Thailand via Thailand Post EMS. Your order is dispatched within 3 business days. Estimated delivery:
Asia / Australia / NZ: 5–10 days
Europe / UK: 7–12 days
USA / Canada: 7–14 days
Asia / Australia / NZ: 5–10 days
Europe / UK: 7–12 days
USA / Canada: 7–14 days
Free shipping is available on Variety Box Sets to most countries (Australia, France, Germany, Hong Kong, Japan, Malaysia, New Zealand, Singapore, South Korea, UAE, and UK). For other destinations a flat shipping fee of $5–24 USD applies depending on location.
Yes. Once dispatched you'll receive a tracking number by email. Track your parcel at Thailand Post.
💳 Payments & Returns
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay via our secure Shopify checkout.
We're sorry to hear that! Please contact us within 14 days of receiving your order with a photo of the damaged items. We'll make it right with a replacement or store voucher — no hassle.